TEN YEAR GUARANTEE
We’re not perfect. From time to time our shutters will be delivered to you with faults that have slipped through our quality assurance process. Should you find a fault, please contact us as soon as possible. We guarantee our goods for 10 years and will do everything necessary to rectify the problem. Our guarantee is simple. We will replace or repair, at our expense, shutters with manufacturing defects.
Our guarantee does not cover the following:
- The expected behaviours listed here
- Normal wear and tear
- Misuse or abuse
- Accidental damage and insurable events
- Overexposure to moisture
- Use of abrasive cleaning products
- Incorrect installation
- External use or exposure to the elements
- Shutters manufactured outside of factory specifications
Defects can be functional or cosmetic. We define cosmetic defects as follows:
“If a defect is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable. If a defect is not visible with the naked eye in natural daylight at a distance of 1.2 metres, it is acceptable.”
If you believe your shutters have a defect please contact us at firstname.lastname@example.org with photos of you shutters and an explanation of the problem.