FAQ - Frequently Asked Questions

Frequently asked questions

We ship to most of Australia! Shipping is calculated at checkout and is based on the size of your order and your postcode.

Shipping cost varies based on the size of your order and delivery location. We don't make margin on shipping - we directly pass on the cost charged by our delivery partners.

For reference, an average sized order of 6 square metres (which is generally between 4 and 8 panels) costs around $140 to delivery to metro Melbourne, Sydney or Brisbane. Pricing is not linear - doubling the size of an order does not double the cost.

Delivery is calculated at checkout. If you'd like an estimate before you get there, just get in touch!

Your plantation shutters typically take 7-9 weeks to be delivered from the date you confirm your order. We call every customer to confirm order details and make sure it is perfect when it arrives.

Helping you order correctly is our number one priority - we've quite literally designed our business to make it easy.

Our online design centre gives you specific measuring instructions tailored to your windows. We've invested heavily in video, diagrams and photography to guide you every step of the way.

Most importantly, we're always here to help. Unsure? Send us photos, give us a call, or reach out via chat. We'll do everything we can to help.

Finally, nothing gets sent to our factory until we've personally spoken with you. We'll run through your order and double check all the details.

The Shutters Dept. can offer a market leading prices for two reasons. First, we help you measure and install your own shutters. Traditional retailers charge for this. Currently, the market rate is $100 to measure and $50 per panel for installation. Second, we import directly from the manufacturer - no intermediaries, no wholesalers. Your shutters are shipped from our factory and delivered directly to your door.