Terms & Conditions

What to expect from your shutters

YOU MAY HAVE TO LIFT PANELS slightly TO CLOSE THEM

With an aluminum core for strength, PVC shutters are heavy. It is common, even when professionally installed, for this kind of shutter to drop slightly when opened and for the foot of the shutter to make contact with the bottom of the frame when closed. The shutter may have to be lifted slightly to be closed back into the frame. This behaviour is considered normal and, as such, cannot be the subject of a warranty claim. 

CLOSING ONE SHUTTER BLADE MAY NOT COMPLETELY Close every other blade

Shutters blades are joined by a hidden tilt rod and all move together when any single blade is opened and closed. Particularly on tall panels, closing the blades of a shutter by turning a single blade may not completely close every other blade. You may need to turn more than one blade to close them the last millimeter or so. This behaviour is considered normal and, as such, cannot be the subject of a warranty claim. 

From time to time, cover strips may need to be refitted

Outside mounted shutter frames have a cover strips. Fitting cover strips is the final step in shutter installation and are used to hide mounting screws from view. Cover strips are held in place by friction alone - they may, from time to time, need to be pushed back into the frame. If you find that your cover strips are frequently falling out, please contact us, we’ll be happy to send you some double sided tape. We recommended this tape here. This behaviour is considered normal and, as such, cannot be the subject of a warranty claim.

When opened, your shutters may swing closed by themselves

Professionally installed shutters on perfectly square, unbowed windows will generally stay open by themselves. However, few windows are perfectly square or installed and even professional installers will sometimes struggle to prevent shutters from hinging closed by themselves. It is our experience that once installed, very few shutters are regularly opened other than for cleaning. If you are having trouble with closing panels you can try to bring the bottom of your shutter frame forward slightly, although we generally would not advise it. This behaviour is considered normal and, as such, cannot be the subject of a warranty claim.

Mid, TOP and Bottom rail positions MAY vary

Shutters are manufactured to your exact window dimensions - every shutter is unique. Shutter blades are a fixed size (89mm) and must be evenly distributed in order to operate and look perfect. To achieve this distribution, the size of your shutter's top and bottom rails, and the position of your midrail, may vary.

Shutters are manufactured with a midrail position tolerance of +/- 15mm. The midrail itself is always 82.5mm high (meaning a 15mm variance is generally unnoticeable). By request, the position of a single midrail can be manufactured exactly, however if your shutter has two midrails, they cannot both be ordered in 'critical' positions.

To achieve a perfectly manufactured shutter panel, the top and bottom rail of your shutters can vary in height between 85mm and 148mm. This means that if you have multiple shutters of different height in the same room, the top and bottom rails may be slightly different sizes.

Anatomy of shutter